Compliance Policy

Celaeno is committed to operating its platform responsibly and in accordance with applicable laws and regulations. This Compliance Policy outlines the standards and responsibilities that guide the use and operation of Celaeno, including interactions between users and creators through audio and video calls.

This policy applies to users, creators, and other individuals who access or use the platform.

Celaeno aims to comply with applicable legal and regulatory requirements in the jurisdictions in which it operates. Users and creators are responsible for ensuring that their activities on the platform comply with the laws applicable to them.

Users and creators must meet Celaeno’s eligibility requirements and provide accurate information when registering for or using the platform. Providing false information, impersonating another person, or using an account for unlawful purposes is prohibited.

Celaeno may restrict, suspend, or terminate accounts where there are reasonable grounds to believe that an account has been used in violation of applicable law or platform policies.

Creators using Celaeno are expected to provide truthful profile information, communicate respectfully, and comply with the platform’s applicable terms and policies.

Creators must not use the platform to engage in unlawful activities, mislead users about their identity or services, or violate the rights, safety, or privacy of others.

Celaeno aims to maintain transparent payment and billing practices for transactions conducted through the platform. Users should review the applicable pricing and booking information before confirming a call.

Any billing discrepancies, unauthorised transactions, or refund-related concerns should be reported to Celaeno through the available customer support process or by emailing enquiry@celaeno.in.

Refunds and cancellations are governed by the separate Refund & Cancellation Policy. Any approved refund will be handled according to the refund method and procedures applicable at the time.

Users and creators must not use Celaeno to engage in activities that violate applicable laws or platform policies. Prohibited activities include, but are not limited to:

• Fraud, scams, payment manipulation, or other deceptive practices.
• Impersonation, identity misrepresentation, or the creation of misleading profiles.
• Harassment, threats, abuse, exploitation, or other harmful conduct.
• Unauthorised access to accounts, misuse of platform features, or attempts to interfere with platform operations.
• Unauthorised collection, disclosure, or misuse of another person’s personal information.
• Any other activity that is unlawful or violates Celaeno’s Terms & Conditions or applicable policies.

Celaeno recognises the importance of protecting personal information and aims to handle it in accordance with applicable data protection laws and its Privacy Policy.

Users and creators must respect the privacy of others and must not misuse, disclose, or distribute personal information obtained through the platform without appropriate authorisation or a lawful basis.

For privacy-related questions or concerns, users may contact privacy@celaeno.in.

Users and creators are encouraged to report suspected misconduct, fraudulent activity, safety concerns, or other possible violations of Celaeno’s policies through the available reporting or customer support channels.

Reports should include relevant details to help Celaeno assess the concern. Reports will be reviewed as appropriate, and any action taken will depend on the circumstances, available information, applicable policies, and legal requirements.

For safety-related concerns, users may contact safety@celaeno.in.

Where appropriate, Celaeno may review suspected violations of this policy or other platform policies. Depending on the nature and seriousness of the concern, actions may include warnings, restrictions on platform access, suspension, or termination of an account.

Celaeno may also take additional action where required or permitted by applicable law. The measures taken will depend on the circumstances of each case.

Celaeno may cooperate with competent law enforcement agencies, regulatory bodies, or other authorised authorities where required or permitted by applicable law.

Any disclosure of user information in response to legal or regulatory requests will be handled in accordance with applicable legal requirements and Celaeno’s Privacy Policy.

Celaeno may revise this Compliance Policy from time to time to reflect changes in applicable laws, regulatory requirements, or platform operations. Updated versions will be published on the platform, along with the revised effective or last-updated date.

Users and creators are encouraged to review this policy periodically.

For questions regarding this Compliance Policy or general compliance-related concerns, please contact enquiry@celaeno.in.